Refund and Returns Policy

Last updated: November 2025

At LabSoln, we’re committed to providing high-quality digital resources, training programs, and community access for pharmaceutical laboratory professionals. Your satisfaction is very important to us, and we aim to ensure complete transparency regarding payments, cancellations, and refunds.

💻 1. Digital Products & Online Services

Our offerings include:

Online training materials, webinars, and masterclasses
Software setup guides, digital SOPs, and compliance documentation
Membership or community access plans

Since these are digital and instantly accessible products, refunds are generally not possible once access has been provided or the download link has been delivered.

However, exceptions apply in the following cases:
✅ Duplicate payment or accidental transaction
✅ Technical failure that prevents you from accessing the purchased content
✅ Incorrect item/service delivered (e.g., wrong course or file)

If any of the above situations occur, please contact us at info@labsoln.in within 3 business days of your purchase. We’ll verify your request and resolve it as quickly as possible.

📆 2. Subscription & Membership Cancellations

If you’ve subscribed to a LabSoln Membership, you can cancel at any time by emailing info@labsoln.in.

Cancellation requests made before the renewal date will stop future billing.
Cancellations made after renewal will apply to the next billing cycle (no partial refunds for the ongoing period).
Access to premium content will continue until the end of the paid term.

💡 You’ll always retain access to free community content and discussions even after cancellation.

💳 3. Refund Process (If Applicable)

For approved refunds (duplicate payment, technical failure, or incorrect delivery):

Refunds will be credited back to your original payment method.
Processing time: 7–10 business days after approval.
You’ll receive an email confirmation once the refund is processed.

🚫 4. Non-Refundable Items

Please note that refunds will not be issued for:

Successfully accessed or downloaded digital materials
Completed training sessions, webinars, or masterclasses
Services already rendered (consulting, onboarding, etc.)
Subscription periods already active

📞 5. How to Request Support

If you face any issues, simply email us at:
📩 info@labsoln.in
Include:

Your full name
Order or transaction ID
Date of purchase
Description of the issue

Our support team will get back to you within 48 business hours.

🤝 6. Our Commitment

We care about our users and community. While we maintain a fair refund policy for digital products, our goal is always to ensure a positive and valuable experience.

If you encounter an issue, reach out — we’ll do everything possible to make it right. 💙